Customer Relationship Manager

Job Description

Role :

  • Managing Operations for Customer lifecycle including Order Fulfillment, Customer Provisioning, Billing, Credit & Collections, Operations Support to the Customer

  • Creation of business dashboards with Corporate /Functional KPI dashboards to measure performance across agreed upon matrices.

  • Monitoring the :

    • Funnel movement of the entire sales team & ensure maximum wins against big orders via proper solution design and price negotiation.

    • Performance Dashboard for the entire sales & revenue projection vis a vis achievement.

  • Managing the entire retention and churn management for IDC Customers.

  • Establish a sense of quality & teamwork within the group to deal with volume variations & new assignments.

  • Optimize production of staff by developing new processes and organizational designs. Responsible for overall SLA management and improving overall quality of service delivery within the department.

  • Coordinating the Customer Feedback Programme and Customer Satisfaction Survey Quarterly

  • Assist customers to their satisfaction in resolving their quires related to use, maintenance & management of their networks & servers.

Skills required

  • Should have good communication skills & excellent customer interfacing skills

  • Should possess general management knowledge.

  • Should be exceptionally good at relationship building, conflict resolution & team management skills.

  • Should be able to directly communicate with clients on escalations for logical conclusion for technical issues.

  • Should take up ownership in all tasks and targets assigned.

  • Should have good analytical/problem solving skills

  • Should be good at time management & should have the ability & desire to learn new skills.

  • Should have exposure on ITIL Process

  • Should have technical back ground

Experience Required

3-8yrs of experience

Country

India

City

Hyderabad

Company/Employer

CtrlS

Address

  • Address: 16, Software Units Layout, Madhapur (Hitech-City)

Contact

Company Info

CtrlS is India's only Tier IV certified datacenter with data centers in Mumbai, Delhi and Hyderabad with over 20000 racks and 99.995% uptime facility.

Location Maps

Author

CoolBreeze

Hits

1122

Creation Date

Thursday, 16 February 2012

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